Privacy Policy

Introduction

Shiny Go Clean ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. By accessing or using our website, you consent to the practices described in this Privacy Policy. Please note, this policy only applies to our website. If you leave our site via links or otherwise, you will be subject to the privacy policy of the respective website.

Information We Collect

We may collect personal information, including but not limited to:

• Your name
• Email address
• Phone number
• Address
• Home details submitted for a quote
• Page URL, timestamp, IP address, and consent status submitted through our website forms

When you request a quote, we collect the name, phone number, email address, home details, page URL, timestamp, IP address, and consent status you submit so we can respond to your inquiry and operate our services.

We use third-party services such as Fieldd for booking and Stripe for payment processing. While we manage your data securely, information entered during booking is also subject to Fieldd's Privacy Policy. Please review their policy for details on how they handle your data.

This information is collected when you contact us through our website, booking forms, or other communication channels. All payment transactions are encrypted, securely stored, and not accessible to employees, contractors, or third parties.

You may be asked to create a profile and password to access our interactive booking features. It is your responsibility to keep this information secure and confidential—please do not share your password with anyone.

How We Use Your Information

We use your personal information for the following purposes:

• To respond to your inquiries and provide services
• To process your booking requests via Fieldd
• To process payments via Stripe
• To analyze website traffic via Google Analytics
• To provide estimates, schedule and support cleaning services, improve operations, and follow up where permitted by your consent choices

By submitting your contact information, you consent to receiving necessary updates about your service.

Calls, texts, and email

If you opt in through our website, we may use your phone number and email address to contact you about your quote, booking, requested cleaning service, follow-up, and occasional special offers. Message and data rates may apply for texts. You may opt out of text messages by replying STOP, request help by replying HELP, or unsubscribe from marketing emails using the unsubscribe link in the email.

Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent. However, we may disclose your information to trusted third parties who assist us in operating our website, conducting our business, or servicing you. These include:

• Stripe for payment processing
• Fieldd for managing bookings
• Google Analytics for website traffic analysis
• Our website and hosting providers

These third parties are required to keep your information confidential and secure.

Retention of Data

We retain your personal information for up to one year after your last service or interaction with us, unless otherwise required by law. After that period, your information will be securely deleted from our systems.

Cookies and Other Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. You can adjust your browser settings to refuse cookies, but this may limit certain features of our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We encourage you to review this policy periodically. Any changes will be posted on our website.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Shiny Go Clean
sales@shinygoclean.com

Consent

By using our website, you consent to our Privacy Policy.