Terms and Conditions

Welcome to our terms page!

By booking a service with us, you agree to the following terms. We’ve written them in plain language, but they still protect both you and us.

Any questions? Just call us at 608-292-6848

Booking & Payments

• Estimates are based on bedroom/bathroom count and square footage, powered by Fieldd’s system and refined from thousands of cleans.
• A $1 authorization checks your card’s validity. You’re only charged after your cleaning is complete.
• If your home’s condition differs significantly from your description (e.g., heavy clutter, excessive dirt, pet hair, or sanitary issues), we may adjust pricing to reflect the additional work required.
• Adjustments are based on time and complexity, using our standard rates for general or complex cleans.
• We’ll contact you to confirm any changes or offer a free pre-clean inspection to clarify scope.
• If we can’t reach you, we may reschedule and apply a $100 cancellation fee. We do not handle hazardous conditions (e.g., mold, mildew, asbestos) and may refuse service if detected, with applicable fees.
• Chargebacks: You agree not to dispute valid charges or initiate chargebacks for services rendered or cancellations. All concerns must go through our resolution process first.
• Platform: Bookings are made via Fieldd. By booking, you also accept Fieldd’s Terms.

Arrival & Access

• We offer a 30-minute arrival window to allow for traffic or delays.
• You agree to provide safe and timely access, including accurate door codes, key placement, or instructions.
• After 15 minutes of no access, a $100 lockout fee applies.
• You confirm your home is free from health or safety hazards (e.g., contagious illness, exposed asbestos, biohazards).

Cancellation & Lockout Policy

• Cancel 48+ hours before your appointment: ✅ No fee
• Cancel 24–48 hours prior: ⚠️ $100 short-notice fee
• Lockout (cleaner cannot access home within 15 minutes of arrival): ⚠️ $100 lockout fee
• Cancel same-day: ❌ Full service charge applies
• You acknowledge these fees before booking. We may offer partial waivers on a case-by-case basis to resolve issues in good faith.

Recurring Service Commitment

• If you receive a promotional offer tied to recurring service, such as a free Deep Clean Upgrade, the offer is based on completing the agreed recurring schedule.
• If recurring service is canceled before the commitment is fulfilled, we reserve the right to charge the difference between the promotional rate and the standard service rate.
• We rarely enforce this and prefer to earn your long-term business through great service. The policy simply protects against abuse of promotional offers.

Right to Refuse Service

We reserve the right to cancel or stop service immediately if we encounter:

• Unsafe conditions (e.g., exposed wires, weapons, hostile pets)
• Excessive filth, infestation, or hoarding
• Inaccessible utilities (e.g., no power or water)
• Threatening or abusive behavior
• Clients are responsible for ensuring all driveways, walkways, entrances, and stairs are reasonably clear of snow and ice prior to arrival. If safe access is not available upon arrival, service may be skipped or rescheduled at our discretion. This is considered a client access issue.
• Lock-out fees still apply under these circumstances.

Service Limitations

To keep our cleaners safe and efficient:

• We do not clean exterior windows, climb ladders, or move items over 35 lbs.
• We do not provide:
• Pet care (feeding, litter boxes, waste, cages, etc.)
• Pest control (bugs, rodents, infestations)
• Biohazards (blood, feces, vomit, urine, body fluids, mold, hoarding)
• Harsh or specialty chemical cleaning
• Personal tasks (paperwork, errands, handling valuables)
• Laundry only if booked as an add-on (1–2 loads max)
• Wall stain removal (crayon, marker, pen, scuffs). Just wipes are do-able.
• Heavy lifting (furniture over 25 lbs, appliances over 35 lbs)
• Climbing beyond 2-step ladders, no roof/attic cleaning
• Outdoor work (2nd-floor windows, lawn care, gutters, exterior surfaces)
• Use of homeowner’s vacuum/supplies (not liable for damage or malfunction)
• Cleaning fragile items/artwork/collectibles not disclosed beforehand
• Service in homes without water or power in all rooms
• Service in unsafe conditions (severe clutter, aggressive pets)

You are responsible for notifying us of sensitive materials or surfaces. We’re not liable for damage to unsealed, porous, or pre-damaged surfaces unless caused by gross negligence.

100% Satisfaction Guarantee

• We stand by our work with a 100% Satisfaction Guarantee. Our goal is always to leave your home spotless and ensure you’re happy with the service.
• If any area was missed, please contact us within 24 hours of your cleaning and we will return to make it right. If you are home during the service and notice something, please point it out to the cleaner before they leave.
• Once the walkthrough is approved, the job is considered complete. Any issues discovered afterward must be reported within the 24-hour window and will be reviewed at our discretion; additional service is not guaranteed.
• Complaints received more than 24 hours after service fall outside our warranty and may not be covered. Please note that we are not responsible for the repair or replacement of items that were already worn, improperly installed, damaged from prior use, or otherwise fragile at the time of cleaning.
• Our hourly cleaning package starts with a 3-hour minimum and may be extended at $60 per additional hour.
• Hourly services are based solely on the time purchased, not on task completion, and cleaners will focus on your requested priorities within the booked time.
• Hourly cleanings do not qualify for our Satisfaction Guarantee, as completion depends on the amount of time selected. Time estimates are guidelines only and may vary depending on factors such as the size and condition of the home, number of occupants or pets, whether the home is furnished or empty, clutter or moving activity, and availability of electricity and water.

Breakage, Damage & Valuables

• We’re insured with $2M general liability coverage per incident.
• Please report any damage within 24 hours of your cleaning.
• Secure or disclose fragile or irreplaceable items in writing via email or text. We’re not responsible for damage to undisclosed or unsecured valuables (e.g., jewelry, cash, antiques).
• No coverage applies to mold, asbestos, or damage caused by unsafe surfaces unless we’ve been negligent.

Direct Hiring Prohibited

• For 12 months after your last cleaning service, you agree not to directly employ, contract, or book any cleaner, contractor, or staff member of our company outside of our service.
• In the event of a breach, a $5,000 placement fee will be charged. This amount is a genuine pre-estimate of the costs we incur in recruiting, training, and replacing staff, and is legally enforceable in the state of Nevada, United States.
• We reserve the right to terminate services immediately if this policy is violated. We actively monitor compliance through booking records, payment data, and contractor reports.

Independent Contractors

The cleaning professionals who work through Shiny Go Clean are independent contractors, not employees.

Here's what that means for you:

• They handle their own taxes, insurance, and business expenses - we don't withhold or pay employment taxes on their behalf.
• Depending on the job, a cleaner may work independently, bring a helper, or work as part of a small team. The number of cleaners assigned may vary based on availability, scheduling, and operational needs.
• We reserve the right to reassign or substitute cleaners to make sure your service happens on time.
• Each contractor is responsible for their own work and conduct. Shiny Go Clean carries general liability insurance, and we expect all contractors working through our platform to maintain their own coverage as well.
• We background-check and vet the professionals we work with, but they operate as independent businesses - not as our employees.

Our job is to connect you with reliable, professional cleaners and make sure the experience meets your expectations. If anything falls short, we want to hear about it.

Pets

We ❤️ pets! That said:

• Please keep pets secured during cleaning.
• If a cleaner feels unsafe due to a pet or pet biohazard, they may leave, and fees may still apply.

Supplies & Allergies

• We bring our own vetted supplies unless you request otherwise in advance.
• We’re not liable for reactions or damage caused by customer-provided products.

Photos & Records

• We may take photos of completed work for internal training, quality checks, and job verification. Photos are retained for up to 12 months, then deleted.
• No personal items or people will be photographed or shared for marketing without your consent.

Privacy & Data Use

• We use your data solely to deliver services. This may include sharing with:
• Cleaners
• Fieldd (booking system)
• Stripe (payment processing)
• We don’t sell or rent your data.
• Calls, Texts, and Email: If you opt in through our website, we may contact you by call, text, or email about your quote, booking, requested cleaning service, follow-up, and occasional special offers. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of text messages or HELP for help. Consent is not a condition of purchase.

Dispute Resolution / Refund Policy

• All sales are final. No returns or refunds.
• If you are dissatisfied with any aspect of our service, please notify us within 48 hours so we can review the issue.
• We may request photos and reserve the right to inspect or re-clean the affected areas before determining an appropriate resolution.
• Our primary remedy is to return and address any missed areas.
• Contact us within 14 days to resolve any issue informally.
• Unresolved disputes must go through mediation or small claims court in the State of Nevada.
• You waive your right to:
• Class-action lawsuits
• Jury trials
• We ask that you allow us a good faith opportunity to resolve complaints before posting publicly on social media.

Legal Disclaimers

• Limitation of Liability: We are not liable for indirect, incidental, or consequential damages under applicable law.
• Force Majeure: We’re not responsible for delays caused by uncontrollable events (e.g., illness, severe weather, traffic, power outages).
• Governing Law: These terms are governed by the laws of the State of Nevada, United States.

Policy Updates

We may update these terms at any time. Material changes will be communicated via:

• Email
• SMS
• Fieldd booking page

Continued bookings imply acceptance of the latest version.

Required Card on File

All billing is processed electronically through our trusted third-party provider, Stripe. You may pay by credit or debit card, and your details remain secure - we cannot view or access your full payment information.

A valid payment method is required to remain on file at all times. After each cleaning, your card will be charged automatically and a receipt sent to your email. If a valid payment method is not on file, we reserve the right to cancel or pause services until one is provided.

Acknowledgment

By booking through Fieldd, email, phone, or website, you confirm you’ve read and accepted these terms. This is enforceable with or without a physical signature.

Let’s make your home shine, together.

📧 sales@shinygoclean.com | 📞 (608) 292-6848

Professional House Cleaning Services You Can Count On

We serve homeowners across Willy Street, Near East Side, Shorewood Hills, Middleton Hills, Monroe Street, and surrounding Madison neighborhoods with recurring cleaning, deep cleaning, and move-out cleaning services.